Shipping policy

Shipping Locations

We currently ship across the United Kingdom only.
At this time, we do not offer international shipping outside the UK.

Processing Time

All orders are processed within 1–3 working days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with dispatch details.

Delivery Time

Delivery times may vary depending on the product and supplier location.

Estimated delivery time: 5–10 working days
In rare cases, delivery may take slightly longer due to customs clearance, peak seasons, or courier delays.

We always aim to deliver your order as quickly as possible.

Shipping Costs

Free UK delivery on orders over £50
Shipping charges (if applicable) are clearly displayed at checkout before payment.

Order Tracking

Tracking details will be provided once your order has been dispatched.
You can track your order using the link sent to your email.

Customs & Duties

Some products are shipped directly from the USA.
Any applicable customs or import charges are handled as part of the shipping process. Customers will not be charged unexpected fees at delivery.

Lost or Delayed Orders

If your order is delayed beyond the estimated delivery time, please contact our customer support team.
We will work with the courier to resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

📩 Contact Us

If you have any questions regarding shipping, please contact us:

Email: dfu.business1@gmail.com
Website: https://directfromusa.co.uk